Shipping policy

Your privacy is our priority, which is why every order from Flirt Adult Store is shipped discreetly in plain, unmarked packaging. There’s no need to worry about prying eyes—our packages are designed to be as private as your purchase. The return address is labeled discreetly, with no indication of the contents inside. Whether you’re ordering for yourself or sending a gift, rest assured that your items will arrive with the utmost confidentiality.

We offer Standard Australia-Wide Shipping with the following options:

·       For all orders under $100.00 AUD, a flat standard shipping fee of $10 will apply.

·       For all orders over $100.00 AUD, shipping is completely FREE.

     You can also choose express shipping on all orders for $15.

Please allow 3-10 business days for delivery, depending on your location and the time of year. We always strive to get your order to you as quickly as possible, so you can start enjoying your new purchase without delay.

1. How discreet is your packaging?

At Flirt Adult Store, we take your privacy seriously. All orders are shipped in plain, unmarked packaging with no logos or branding. The return address is discreetly labeled, and there’s no indication of the contents inside. Whether you're ordering for yourself or as a gift, you can rest assured that your privacy is protected.

2. How long does delivery take?

Delivery typically takes between 3-10 business days, depending on your location and the time of year. We strive to process and ship your order as quickly as possible so you can enjoy your new purchase without delay.

3. What are your shipping fees?

We offer a flat shipping fee of $10 for all orders under $100.00 AUD. If your order totals more than $100.00 AUD, shipping is completely free anywhere in Australia.

4. Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number via email. You can use this number to monitor the status of your delivery at any time.

5. What is your Return Policy?

Due to the nature of our products, we do not exchange or refund change of mind purchases. However, if your order is faulty or has some other issue, please contact us here and we will work with you to rectify the problem as soon as possible

6. Do you ship internationally?

Currently, we only offer shipping within Australia. We’re working on expanding our shipping options, so stay tuned for updates!

7. Is my payment information secure?

Absolutely. We use advanced encryption technology to ensure that your payment information is safe and secure. Your personal and payment details are never shared with third parties.

8. What payment methods do you accept?

You have a few options for payment of purchases. We accept all major credit cards, including American Express.

We have just introduced Afterpay & Youpay online as well - so you can shop and feel those good vibes now, and pay later!

If you are having issues with the payment screen, please contact us on:
1300035478

Monday - Saturday between the hours of 10am to 6pm or Sunday between the hours of 10am to 4pm.

9. Can I cancel or modify my order after it’s been placed?

If you need to cancel or modify your order, please contact us as soon as possible. If the order hasn’t been processed for shipping yet, we will do our best to accommodate your request. You can email us at: onlinesales@flirtadultstore.com.au

10. The item I want is out of stock?

Oh no! We are sorry about that!

A lot of our products are popular, and you will find from time to time that items will sell out and become out of stock very quickly. If this happens to you, or you are searching for a specific product / type / colour, please don't hesitate to give us a call on: 13000FLIRT or 1300035478 and press 2 for web sales, any time between 10am to 6pm, Monday - Saturday or 10am to 4pm Sunday.

Alternatively, you can email us at: onlinesales@flirtadultstore.com.au with information on which item you are after. We will inform you when the item will be back in stock and the likely time frame that it will take to arrive to you.

11. Are batteries included?

Yes and no. So the long answer is some companies provide batteries with their products and the product description will reflect this. Other companies do not and again this will be stated in the product description along with which batteries the item requires. Though if you wish to purchase more in case you can find batteries here.

12. I've seen something in store, but I can't find it online?

There are thousands of adult products and at Flirt we strive to have a huge variety for our online customers, but our stores also have variety and that changes from store to store. Though, be rest assured we are adding new items daily so keep an eye out for new products and ranges. However, if you wish to purchase something you have seen in one of our Flirt Store please feel free to call us at any of our brick-and-mortar store here. Or email us (onlinesales@flirtadultstore.com.au) with a detailed description of the item you were after, and we can help you from there.

13. What is Flirt's Privacy Policy?

You can find our privacy policy here.