Due to the intimate nature of our products, no refunds or exchanges are provided for change of mind purchases. You may be entitled to a refund or exchange for major defects, such as:
- Items that are unsafe or significantly different from the description
- Items that fail to perform their intended function and cannot be reasonably remedied
For minor defects, we will repair or replace the item within a reasonable timeframe or offer a refund or replacement if we are unable to do so. Flirt Adult Store offers a 31 day warranty on all adult products. Some products may also be covered by a manufacturer's extended warranty.
Returning Faulty Goods
- Contact us at onlinesales@flirtadultstore.com.au within 31 days of receipt
- We will notify you of refund approval or rejection after inspection
- Approved refunds will be processed to your original payment method
- Please do not return items directly to the manufacturer, we handle all returns
Exchanges
Defective items may be exchanged at our sole discretion. Email onlinesales@flirtadultstore.com.au and send your item to: Flirt Adult Store, 157 Summer St, Orange NSW 2800 Australia.
Read our complete Returns & Refunds Policy here.
Your items will be shipped to you discreetly in a plain, unmarked packaging. Any sender information will be discreetly labeled with a return address only and they will be packaged such that no one will be able to tell what's inside.
Standard Australia Wide Shipping :
* For all orders under $100.00 AUD a fee of $10.99 will apply.
* For all orders over $100.00 AUD shipping is FREE
Please allow for 3-10 Days delivery (This varies in areas and time of year); however, we endeavor to deliver it to you in the shortest possible time. Find out more.
For more details about Click & Collect, check out our Click & Collect page.
Adding product to your cart