Due to the intimate nature of our products, no refunds or exchanges are provided for change of mind purchases. You may be entitled to a refund or exchange for major defects, such as:
- Items that are unsafe or significantly different from the description
- Items that fail to perform their intended function and cannot be reasonably remedied
For minor defects, we will repair or replace the item within a reasonable timeframe or offer a refund or replacement if we are unable to do so. Flirt Adult Store offers a 31 day warranty on all adult products. Some products may also be covered by a manufacturer's extended warranty.
Returning Faulty Goods
- Contact us at onlinesales@flirtadultstore.com.au within 31 days of receipt
- We will notify you of refund approval or rejection after inspection
- Approved refunds will be processed to your original payment method
- Please do not return items directly to the manufacturer, we handle all returns
Exchanges
Defective items may be exchanged at our sole discretion. Email onlinesales@flirtadultstore.com.au and send your item to: Flirt Adult Store, 157 Summer St, Orange NSW 2800 Australia.
Read our complete Returns & Refunds Policy here.
