EMMA NEO

Due to the intimate nature of our products, no refunds or exchanges are provided for change of mind purchases. You may be entitled to a refund or exchange for major defects, such as:

• Items that are unsafe or significantly different from the description
• Items that fail to perform their intended function and cannot be reasonably remedied

For minor defects, we will repair or replace the item within a reasonable timeframe or offer a refund or replacement if we are unable to do so. Flirt Adult Store offers a 31 day warranty on all adult products. Some products may also be covered by a manufacturer's extended warranty.

Returning Faulty Goods

• Contact us at onlinesales@flirtadultstore.com.au within 31 days of receipt
• We will notify you of refund approval or rejection after inspection
• Approved refunds will be processed to your original payment method
• Please do not return items directly to the manufacturer, we handle all returns

Exchanges

Defective items may be exchanged at our sole discretion. Email onlinesales@flirtadultstore.com.au and send your item to: Flirt Adult Store, 157 Summer St, Orange NSW 2800 Australia.

Read our complete Returns & Refunds Policy here.

Your items will be shipped to you discreetly in a plain, unmarked packaging. Any sender information will be discreetly labeled with a return address only and they will be packaged such that no one will be able to tell what's inside.

Standard Australia Wide Shipping :

* For all orders under $100.00 AUD a fee of $10.99 will apply.
* For all orders over $100.00 AUD shipping is FREE

Please allow for 3-10 Days delivery (This varies in areas and time of year); however, we endeavor to deliver it to you in the shortest possible time.

If you've selected an item with a 7–10 business day delivery window, please allow extra time for your order to arrive. We'll send tracking details or pick up confirmation as soon as it's on the way.